Privacy Policy

Effective Date: August 7, 2026

Andria’s Pet Care LLC (“Andria’s Pet Care,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website, submit a quote or contact form, communicate with us, or use our pet care services.

By using our website or providing your information to Andria’s Pet Care, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

Your name

Phone number

Email address

Address or service location

Information about your pets

Pet names, species, breed, age, routines, preferences, behaviors, and care instructions

Information regarding your requested services

Scheduling and appointment information

Information you provide when requesting a quote or contacting us

Photos or videos of your pets that you provide to us

Other information necessary to provide safe and personalized pet care

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage information.

2. How We Use Your Information

We may use the information we collect to:

Respond to questions and quote requests

Communicate with you about requested services

Schedule and manage pet care visits

Provide personalized care for your pets

Send appointment confirmations, reminders, and updates

Send visit updates and photos of your pets

Communicate regarding changes, cancellations, or other service-related matters

Process payments when applicable

Maintain business and customer records

Improve our website, services, and customer experience

Prevent fraud, misuse, or unauthorized activity

Comply with applicable laws and legal obligations

We do not collect personal information for purposes unrelated to providing, managing, or improving our services unless otherwise disclosed to you.

3. Text Messages and SMS Communications

If you provide your phone number and separately consent to receive text messages from Andria’s Pet Care, we may send customer-care and service-related messages, including:

Scheduling information

Appointment reminders

Visit updates

Photos or updates regarding your pets

Questions or information needed to provide your pet’s care

Changes to appointments or services

Other communications directly related to your requested services

Message frequency may vary. Message and data rates may apply.

You may opt out of text messages at any time by replying STOP. You may request assistance by replying HELP.

SMS consent is not required to purchase services.

We do not sell or share SMS consent information with third parties for their own marketing purposes.

4. Email Communications

If you provide your email address, we may use it to respond to inquiries, provide quotes, communicate about services, send scheduling information, and provide other customer-care communications.

If you receive optional promotional communications from us, you may unsubscribe using the instructions included in those communications.

5. Photos and Videos of Pets

As part of our pet care services, we may take photographs or videos of your pet during a visit and send them to you as service updates.

Photos and videos may be stored as part of our customer records or communications.

We will not publicly use identifiable photos or videos of your pets for advertising, social media, website content, or other promotional purposes without appropriate permission.

6. Information About Your Pets

Information about your pets may include their names, routines, feeding instructions, medications or care instructions, behavioral information, emergency contacts, veterinary information, and other details you voluntarily provide.

We use this information primarily to provide safe, appropriate, and personalized care.

Please provide accurate and current information about your pets and notify us of any changes that may affect their care.

7. How We Share Information

Andria’s Pet Care does not sell your personal information.

We may share information when reasonably necessary to operate our business and provide services, including with:

Service providers who help us operate our website or business

Payment processors when processing payments

Scheduling, communication, or customer-management platforms

Technology providers used to operate our website or communications

Professional advisors when reasonably necessary

Government authorities or other parties when required by law

Third-party service providers may have their own privacy policies and terms governing how they handle information.

8. Cookies and Website Analytics

Our website may use cookies, analytics tools, or similar technologies to help us understand how visitors use the website, improve website functionality, and evaluate website performance.

These technologies may collect information such as pages visited, approximate location, device type, browser information, and website interactions.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect certain website functionality.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment services, scheduling services, or other websites and services.

We are not responsible for the privacy practices, security, or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party services you use.

10. Data Security

We take reasonable steps to protect the personal information we maintain from unauthorized access, use, alteration, or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

We encourage you to avoid sending highly sensitive information through unsecured email, text messages, website forms, or other communication methods unless specifically requested.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide services, maintain appropriate business and financial records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.

When information is no longer reasonably necessary, we may securely delete or dispose of it.

12. Children’s Privacy

Andria’s Pet Care LLC’s website and services are intended for adults. We do not knowingly collect personal information from, or knowingly contact or communicate with, anyone under the age of 18.

If you are under 18, please do not submit personal information through our website, request services, or contact Andria’s Pet Care LLC without the involvement and permission of a parent or legal guardian.

If we learn that we have unknowingly collected personal information from or communicated with someone under the age of 18, we will take reasonable steps to address the situation and delete the information when appropriate.

If you believe that someone under the age of 18 has provided personal information to us, please contact us so we can take appropriate action.

13. Your Choices

Depending on the circumstances and applicable law, you may contact us to:

Request information about the personal information we maintain about you

Ask us to correct inaccurate information

Request deletion of information when appropriate

Update your contact information

Opt out of SMS communications

Opt out of optional email communications

Some information may need to be retained for legal, accounting, safety, or legitimate business purposes.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, or legal requirements.

When we make changes, we will update the “Effective Date” at the top of this policy.

We encourage you to periodically review this Privacy Policy for updates.

If you have questions about this Privacy Policy or how Andria’s Pet Care handles your information, please contact us: